99.5% Uptime Guarantee
Dedicated Hosting Services is proud to offer a 99.5% uptime guarantee. We realize that you are serious about your
e-business, and we are serious about ensuring that it is always accessible at any time of the day or night, 365 days a year.
We will do whatever it takes to ensure that we meet or exceed this guarantee and we our certain that our
network hardware and software infrastructure can perform at such near-100% availability levels. If your site is down
for over 45 minutes for a non-scheduled outage you will be awarded complete prorated credit for the downtime.
To prevent abuse as well as to clarify the specifics of the uptime guarantee program, the following rules apply:
- "Downtime" shall be defined as any given server not responding to ping requests within it's Local Area Network
for a period exceeding 10 minutes. Any other situation does not constitute a downtime per this program.
- In order to receive credit, the customer must sbumit a written request, as detailed above, within 7 days of the suspected downtime.
The outage must then be verified by the IDC staff using monitoring service logs.
- Prorated credit shall be applied only if it is $5 or above for any given month.
- Credit shall be applied towards future account hosing fees only.
- Credit shall be calculated as prorated monthly cost of the client's single primary/main account held with
Dedicated Hosting Services only.
- Credit shall be calculated based on 15 minute increments (rounded down) of accumulated downtime over 99.5%.
- Dedicated Hosting Services server uptime records shall be always authoritative and binding.
- The maximum credit liability of Dedicated Hosting Services shall not exceed one (1) month primary/main account
hosting fees of any client.
- This program does not apply to scheduled service interruptions.
